[Video] How to spend less time managing social messages...without logging into every social channel

15 February 2018

Customers like using social media platforms for customer service. They like it even more when they get a quick response to their message.

Social Media Playbook for Contact Centres

14 December 2015

It's not news that contact centres need to integrate social media channels. But, many are struggling to understand how to do this to meet growing customer demand for an omni-channel experience,...

Using social media to understand consumer motivations and behaviour

21 February 2013

Drinking tea is an iconic symbol of British culture and something that people long for on a cold winter's day, like today. Throw in a biscuit as well - good times!

Why a social media strategy is vital for businesses

17 October 2012

Why are businesses still taking time to adopt a social media strategy?