Press release: How 1st CENTRAL transformed customer engagement

11 February 2016

1ST CENTRAL, a leading UK insurance provider, is transforming its customer engagement programme by using Sentiment’s social customer service application to increase visibility on its community,...

Ryanair looks to social to help improve customer service: But, does it have a 360 view of its customers?

26 June 2014

So, to gauge whether the airline is listening to its customer conversation with surround sound, we ran a comparative analysis of mentions around service made using @Ryanair, and tweets which just...

Report: How do online retail brands perform on Twitter?

30 May 2014

Online retailers need parcel couriers to deliver on social customer service

22 May 2014

How can brands improve response times on social?

15 May 2014

Just imagine, you're all set for your big night out at the weekend. You've ordered your new clothes online and paid for next-day delivery. You wait in all day for your parcel and the only post you...

Delivering an integrated customer experience

02 May 2014

Social Media Meltdowns: Are They Preventable?

16 April 2014

This week brought us yet anothersocial customer service PR nightmare, with none other thanUS Airwaysleft red-faced after having toapologise for a pornographic postsent from their Twitter account....

New Report on Integrating Social Customer Service into the Contact Centre?

11 April 2014

As you know we are pretty keen on helping our customers and partners deliver brilliant social customer service by giving them the ability to manage and control their social channel as effectively...

Product Update - March 2014

26 March 2014

At Sentiment, we constantly look at ways which canhelp you manage social channels across your business. We have been hard at work and have a few really exciting new developments to tell you about.

What gets the conversation flowing on social for water companies in the UK?

24 April 2013

In the UK, everyday life can often come to a standstill in an instant. Water providers are just one of many utility companies that people rely on day in, day out. So when something out of the...